Frequently Asked Questions

General Information

After downloading and registering the RECASH app, we ask you to link your bank to the app. By giving your consent, RECASH can read your account information and transaction details. When you shop at our partners and pay by bank card, our system spots the transaction and credit the cashback automatically to your RECASH wallet.
Yes. After downloading the app, you can register with an email address and password. You do not need to provide any other personal information in the app.
Cashback is automatically credited based on card transactional information we receive from the bank. In order for RECASH to receive this anonymous data, we need your bank consent.
Our company operates with bank-level security. Recash is a so-called Account Information Service Provider (AISP). This directive of the European Union came into force in September 2019 and is covered by PSD2. Recash is a payment institution registered in the UK, as well as in 27 European Union Member States.

You can find the directive here:
https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32015L2366

You can find our company registered on the European Banking Authority page:
https://euclid.eba.europa.eu/register/pir/search

On the search page, in the "Institution Name" field, please enter the name of the registered name of our company "APPSPECT".
After registration, we will redirect you to the interface of your Bank, where you can give consent to the app to read your account information.
After granting permission, the app will have access to the following information:
- the last four digits of the bank card number; date of the credit card transactions; the amount of credit and debit card transactions; the currency of credit and debit card transactions; and the merchant identification code allocated to the card accepting terminal used for the transaction.
When you link your bank, we always inform you about what we use the information for (e.g.: to identify the transactions made to our Partners; to settle the cashback with Partners and to send you personalised offers).
Once you registered and linked your bank you have literally nothing to do. When you pay at our partners, you can use your bank card in the same way as you normally would, with the difference that cashback is automatically credited to your in-app RECASH wallet.
TFor your own security, the current regulations require you to renew your bank consent every 90 days. Without your bank consent, we will not see which partners you purchased from, so we will not be able to collect cashback for you. You can simply renew your bank consent by clicking on Bank Accounts in the in-app menu.
Yes, you can link as many bank accounts as you want! Open the app and select Bank Accounts from the menu and click the Add new account button. Here you can link all your banks one-by-one.
When you have reached the payout limit of GBP 20, you can transfer your cashback to any of your bank accounts by clicking the "Start a payout" button and following the instructions. You can read more about this in our General Terms and Conditions: https://recash.app/mobile/en-terms-dark.html
Following our international expansion, yes. Our goal is to get you cashback in as many countries and places as possible. Until then, our service is only available in the United Kingdom and Hungary.

Can’t find the answer to your question?

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